Since “Health Foods International” is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is delivered. As a customer, you are responsible for understanding this when purchasing any item on our website.

However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

We do honor requests for refunds for the following reasons:

Non-delivery of the product: due to some mailing issues, you did not receive a delivery email from us.

Download issues: it may happen that you are having problems while downloading the product.

On the quality front, we ensure proper quality management practices, and our company is audited on a semi-annual basis by an external quality certification agency.

Contact Us
Please keep in mind that our support team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the most convenient solution for your query. We will gladly review your problems upon your contacting us via the following means:
Telephone: 6858-1171 or email: support@healthfoodsint.com


Please give it 24 hours for our support team to get back to you on the problem. Requests for a refund are accepted only within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund. Please make sure your request does not contradict our Terms and Conditions or Shipping and Return Policy.